Refund Policy

Effective from May 2026 • Last updated 12 May 2026

30-day money-back guarantee

If you're not happy with FirmEFlow within the first 30 days of a paid plan, email support@firmeflow.com for a full refund. No questions asked.

After 30 days

• Monthly plans:cancel any time. You won't be charged for the next cycle; no pro-rata refund for the remaining days of the current cycle.
• Annual plans: cancel any time. We refund unused months on a pro-rata basis after deducting any introductory discount and applicable payment gateway charges.
• Enterprise plans: as per the specific terms in your Order Form / Master Services Agreement.

How to request a refund

1. Email support@firmeflow.com from the email address you used to sign up.
2. Include your firm name and the payment date.
3. We process refunds within 7 business days through the original payment method. UPI and card refunds typically appear in 3–5 banking days.

Non-refundable items

• One-time setup or migration fees, if separately quoted and acknowledged.
• Customisation or professional services already delivered.
• Third-party services purchased through FirmEFlow (e.g., e-stamping, third-party data feeds).